For a new holiday enquiry, information on currency and exchange rates, store details (such as opening times) and existing holiday queries, please contact your local branch.

Find Your Local Branch

For clients who are currently in resort or due to travel with us and need to contact us urgently, you can do so on our emergency contact number – which can be found inside the wallet used to contain your tickets. The number can also be found on the bottom of the paperwork you have received from us directly (E.G. Receipts and Confirmations – you will not find it on paperwork or tickets from your airline, etc).

Please only use this number if you have a genuine emergency. For non-urgent inquiries, please contact your local branch on the office number during GMT opening hours.

Fancy being a part of the Oneworld Team? Please send your CV, along with a Covering Letter, to your local store.


There are no active job vacancies at this time. However, we will still consider applications from the right candidates.

We’re always looking to work with new Tour Operators, collaborate with local businesses on joint marketing campaigns and expand our global connections through trade partnerships.


Please contact our marketing department for all marketing, corporate and affiliate communications.

We take customer service very seriously and aim to give all our clients the highest level of care. If you’re dissatisfied with your experience using us, or have complaints for a tour operator, airline or third party company, we ask that you start by contacting the branch used to book your holiday in order to deal with your complaint as quickly and efficiently as possible.

Should your complaint be directed towards one of our trade partners (such as an airline, hotel, or tour operator) we will happily support the complaint process on your behalf.  As the majority of our trade partners require the first form of complaint communication in writing, we recommend placing your complaint in writing before contacting us to speed up the complaint procedure.

You can find further information on complaints from ABTA.

Head Office

Oneworld Travel Group is a trading name of Asia Pacific Travel Ltd.

Asia Pacific Travel Ltd is registered in England and Wales/Scotland with registered no. 04592994 and VAT no. GB808799081.

Our Registered Head Office is our Wakefield branch. Please direct all head office inquiries to this address.

36 Teall Street, Wakefield, West Yorkshire, WF1 1QF.


Telephone: 01924 339 889

Open Mon/Sat 9.00 – 17.30 and Sun 10.00 – 16.30